If you are not satisfied with our software, or if the software will not activate even
after you have worked with the Fields of Code Support Team to install the license,
your remedy shall be one of the following, depending on how you acquired the software:
- If you purchased the software license through a retail store or directly from Fields of Code, you may:
-
Uninstall the software and return it within thirty (30) days of purchase
from the retail store, or from shipment of the software by Fields of Code,
back to Fields of Code at the mailing address on the
Contact page,
along with a dated receipt for a full refund. If purchased through download,
uninstall the software, destroy all additional copies and return the dated
receipt back to Fields of Code at the address on the
Contact page; or
-
Request the replacement of a defective CD/DVD from Fields of Code of the version and edition of
the software you purchased within sixty (60) days of purchase, provided that you first
contact Fields of Code Technical Support Team using the contact methods listed
on the Support page, as Fields of Code may be able to help you remedy
the problem you are having with your CD/DVD. If Fields of Code Support Team is unable to help
remedy the problem with your CD/DVD, you might be requested to return your defective CD/DVD
and dated proof of purchase to the mailing address specified on our
Contact page in order to
receive a replacement CD/DVD.
-
If you obtained the software by downloading it from the Fields of Code web site onto your computer,
and the software did not install properly, try to download again if applicable, and
install it again before contacting Fields of Code
Technical Support.
In each case, you must have a dated receipt within
thirty (30) days of purchase, accompanied by a Return
Authorization Number (RAN) issued by Fields of Code Support before you can receive a refund.
You
must contact Fields of Code Support prior to mailing us any return
information or materials to provide with with your unique RAN.
Returns missing the Fields of Code RAN will not be processed.
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